Return Policy

1. Return Eligibility

Due to the perishable nature of our products, returns are not accepted once the order has been delivered. However, we understand that there may be exceptional circumstances where a return or replacement is necessary. We offer a resolution in the following cases:

  • Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us immediately.
  • Incorrect Order: If you receive an incorrect item, we will gladly replace it with the correct product.

2. How to Report an Issue

If you receive a damaged or incorrect product, please follow these steps to initiate a return or exchange:

  1. Contact Us Within 24 Hours: Please reach out to our customer service team within 24 hours of receiving the order. You can contact us via:
  2. Provide Evidence: To help us process your request faster, please provide:
    • Clear photographs of the damaged or incorrect product
    • A description of the issue
    • Your order number, and any relevant details (e.g., packaging condition)
  3. Resolution Process: After reviewing your case, we will provide instructions on how to return the product, and we will either offer a replacement or a refund, depending on the situation.

3. Refund Policy

  • Refunds for Damaged or Incorrect Products: If a product is found to be damaged or defective, we will issue a full refund or replace the item at no additional charge to you. Refunds will be processed to the original payment method and may take 5-7 business days to appear in your account, depending on your bank or payment provider.
  • Refunds Due to Customer Preferences: Unfortunately, due to the nature of our perishable products, we do not offer refunds or exchanges for change of mind or personal preferences once the product has been shipped.

4. Non-Returnable Items

The following items are non-returnable due to their nature:

  • All food products, including but not limited to pickles, snacks, and sweets.
  • Customized or special-order items that were made specifically for a customer.

5. Shipping and Handling

  • Shipping Costs: In the case of a return due to damage or incorrect product, we will cover the cost of return shipping.
  • Customer-Covered Shipping Costs: For returns or exchanges that are not due to product defects or errors on our part (e.g., change of mind or wrong order placed), the customer will be responsible for the return shipping costs.

6. Exchange Policy

We offer exchanges only in cases where the product has been damaged during transit or if the wrong product was shipped. Exchanges are not allowed for reasons such as a change in preference or incorrect size/color choices, as our products are perishable.

7. Canceling an Order

If you wish to cancel your order, please contact us immediately via email or phone. We process orders quickly, and cancellations can only be made before the order is shipped. Once your order has been dispatched, it cannot be canceled, but we will work with you to resolve any issues if the order is incorrect or damaged upon arrival.

8. Customer Support

If you have any questions about our return policy or need assistance with a return or refund request, feel free to contact us. Our customer support team is available during the following hours:

9. Final Note

We hope that every customer enjoys the rich, authentic flavors of our Telangana pickles and snacks. If you experience any issues with your order, please reach out to us, and we will do everything we can to resolve the situation in a timely and satisfactory manner.

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